Return policy

Last reviewed:

This policy explains how returns and refunds are handled for products sold by Braxylonthap, including Quoralis food supplements.

Geographic scope

Unless checkout states otherwise, these rules apply to orders shipped to addresses in the EU/EEA. Consumers outside that area may be subject to different mandatory rules.

Google Ads and landing pages

If you arrived through an advertisement, the product description on this site and the order confirmation remain the binding basis for returns, together with this policy.

Who this applies to

Consumers in the European Union generally have a right of withdrawal for distance contracts, subject to exceptions for sealed goods that are not suitable for return due to health protection when opened.

Withdrawal period

Where applicable, you may withdraw within 14 days from receiving the goods without giving a reason. The day count is explained in the order confirmation sent to your email.

Condition of returned items

Items should be sealed and in resalable condition unless a defect requires inspection. Opened food supplements may be excluded if hygiene rules apply.

Sealed inner packaging

Food supplements are often sold with sealed inner packs. Opening that seal may limit withdrawal rights under hygiene exceptions; the order confirmation repeats the rule that applies to your purchase.

How to request a return

Contact us using the identifiers published in the footer with your order number and a short description of the issue. We will confirm the return address and next steps.

Refunds

Approved refunds are processed using the same payment method used for purchase unless a different method is agreed. Processing times depend on banks and payment providers.

Shipping costs

Unless the product is faulty or incorrect, return shipping may be your responsibility as required by applicable law.

Defective goods

If you receive a damaged or incorrect item, contact us promptly with photos and order details so we can propose a replacement or refund according to consumer law.

Contact

Braxylonthap, Valtakatu 23, 96200 Rovaniemi, Finland. Contact channels published in the footer are provided as plain text identifiers.